
Dean Hampton
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I've used dozens of airline apps throughout my travels, and this is easily the worst one. Ran into errors when trying to create an account. The flight time did not update within the app even when our flight was delayed. The gate was not listed in the app, we had to find it within the airport screens like it's 2005 still. We were also told the boarding pass within the app was not usable, we still had to print our pass. This level of functionality is unacceptable. The app may as well not exist.
1 person found this review helpful

Dmitry Yamaikin
Suddenly, instead of the boarding pass there's a YOU NEED TO UPDATE TO USE THE APP. The most horrible UX ever. Seriously, what's wrong with you, devs? This is a single feature that absolutely must always work, be it bottom of the ocean, open space, thunderstorm on Jupiter, no connectivity or 1% power left. All other features are not pressing and might not work under circumstances, but the boarding pass must always be there for you once obtained.
7 people found this review helpful

unknown user
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so they intentionally broke 2fa on the webpage to force you to download the mobile app. Constantly getting incorrect auth code no matter what I do. Edit: can't even log in through the app, immediately force closes my browser 😭😂 company is alongside the worst airlines but yet try to price themselves high. Zero customer support, zero point of contact at the airports when they cancel your flights, etc.
6 people found this review helpful